Return And Refund Policy

Return And Refund Policy
14 Days Price Guarantee Offer
 
Frequently Asked Questions (FAQs):-
 
1. What do you mean by 14-Day price guarantee?

14-Day Price guarantee is available on all vivo smartphones sold on Vivo Malaysia Official Store (basis on Stock Availability) and protects customer (“you”) against any reduction in prices on the said products you purchase from Vivo Malaysia Official Store (vivostore.com.my), for a price guarantee period of 14 days. This guarantee/offer shall last for 14 days only from the date of Purchase of the said Product.

 
2. How will I know which products offer 14-Day price guarantee?
All the vivo smartphones which are sold on Vivo Malaysia Official Store are covered under this scheme, expect promotional gifts at the time of special events.
 
3. How will I get the refund on a product for which the price has dropped? Do I need to contact Vivo Malaysia Official Store Support to get the refund?
 
If prices on the eligible products are dropped on Vivo Malaysia Official Store during the next 14 days after your purchase, you will be refunded the difference amount in the form of discount coupon which will be sent to your registered e-mail address through which the original purchase of the Product was undertaken. This means that you can now buy from Vivo Malaysia Official Store with complete peace of mind. Thus, there is no need to contact customer service to get the refund.
 
4. What is not covered under 14-Day price guarantee?
 
The price guarantee will only cover any price drops on the MOP (mentioned on website) of the products and will be extended to the price inclusive of any no cost EMI benefit, price after deducting the old product exchange value, cashback etc. or any other price related offer on shop.vivostore.com.my 14-day price guarantee will not be issued to you if the order for the product is cancelled, returned or if a refund has been initiated for such a purchase.
 
5. How can I redeem this ‘Discount Coupon’? What will be its validity?
 
The discount coupon will be sent to your registered e-mail address, and can be applied on your next purchase from Vivo India E-Store and will be valid for 2 months from the date it has been sent to you by vivo Malaysia official Store.
 
Terms and conditions:-
 
1. This 14-Day price guarantee ("Price Guarantee") is offered to the customer ('you') by Vivo Malaysia Official Store as an official online store of vivo Mobile Malaysia Private Limited (referred as “Vivo Malaysia”) for all the marketable products shown on the detail page ("Product") on vivostore.com.my and is made available on vivostore.com.my, the desktop and mobile site thereof.
 
2. The below Price Guarantee terms and conditions ("Terms and Conditions") are in addition to the Vivo Malaysia Official Store Terms and Conditions and Payment Terms and Policy, to which you agree to by using vivostore.com.my . In the event of any conflict between the vivo Official Online Store Terms and Conditions and Price Guarantee terms and conditions, Price Guarantee Terms and Conditions will prevail, only for the purposes of Price Guarantee.
 
3. The Price Guarantee is aimed to protect you against any price drops on the Product subsequent to your purchase of the Product on Vivo Official Online Store.
 
4. The Price Guarantee shall only be valid on the Products purchased on vivostore.com.my. The Price Guarantee will be valid for a period of 14 days from the date of your purchase of the Product on Vivo Malaysia Store ("Price Guarantee Period"). You will not be able to avail Price Guarantee in the event you return the Product as per the return policy.
 
5. In the event you are eligible for a Price Guarantee on the Product you have purchased during the Purchase Period and there is a price drop on the Product during the Price Guarantee Period, the price difference would be credited to you in the form of Coupons to your Vivo Malaysia Offcial Store registered account through which the original purchase of the Product was undertaken.

6. The Price Guarantee will only cover any price drops on the MOP (mentioned on website) of the product and will be extended to availability of No cost EMI, with exchange prices etc. or any other price related offer on vivostore.com.my 

7. The Price Guarantee will not be issued to you if the order for the Products is cancelled, returned or if a refund has been initiated for such purchase.
 
8. Vivo Malaysia Official Online Store reserves the right, at any time, without prior notice, without liability, and without assigning any reason whatsoever, to withdraw the Price Guarantee and/or add/alter/modify/change or vary all of these Price Guarantee terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not. Vivo Malaysia further reserves the right to delist the Price Guarantee from vivostore.com.my
 
9. You acknowledge and agree that Vivo Malaysia Official Store or any of its affiliates will not be liable or responsible for any loss or damage whatsoever that you may suffer, directly or indirectly, in connection with the Price Guarantee including but not limited to non-issue of the Price Guarantee amount in form of Vivo official Store Coupons. Vivo Malaysia will not be responsible and/ or liable for handling, entertaining or resolving any queries or grievances pertaining to the Price Guarantee. Vivo Malaysia will not mediate or resolve any dispute or disagreement between you and the Seller.
 
10. These Terms and Conditions are governed by the laws of Malaysia .

SHIPPING

1.Who is our entrusted to delivery partner?

  City-Link has been entrusted as our delivery partner.

 

2.How can I track my parcel?

  Kindly VIsit website http://www.citylinkexpress.com/MY/Tracking.aspx

 

3. When I will receive my parcel after make payment?

  You will be able to receive your parcel

  1.East Malaysia estimate 4-5 working days.

  2.West Malaysia estimate 2-3 working days

 

4. Is there any delivery charges incurred?

For purhase more than RM38 in one order,

delivery charges will be cover by vivo Malaysia.

 

5.Where are my goods shipping from?

No.7F-1, 7th Floor, Tower 4@PFCC Jalan Puteri  47100,Puchong ,Selangor Darul  Ehsan.

 

6.Can my order be delivered to other address?

Yes, enter the address at Shippind Information upon checkout.